Managed Plus

Added peace of mind with value added support services

All our services are managed, meaning you can put your feet up and relax while we take care of the technical details of keeping the systems that your web application runs up, fast, and online.

We Go Beyond Hosting Services

Where most other hosting companies only provide support for server space, with our Managed Plus service we go beyond and provide support for assistance with application installs, website setup and maintenance, website updates, emergency troubleshooting and managed services involving your workstation.

Let Us Handle Website Updates & Security

In addition to all of the above, with our Managed Plus service we also take care of the security aspects of your website performing daily scans for malware and applying the latest WordPress security patches as they are released. For customers who cannot afford to take chances with their web site, we provide you peace of mind safe in the knowledge we are looking out for you day and night.

Key Benefits
  • Reduce IT Costs
  • Protect Your Reputation
  • Reduce Risk
  • Work with Experts
  • Increased Protection
  • File System Management
  • Managed WordPress

What Do You Want To Do Today?

Our team of experts are on standby to assist you with your website

We offer a number of services that can be purchased individually when needed, or are available to use on an on-demand basis as an entitlement as part of your package (5 free services per month).

Manage My Server
Server Filesystem Virus Removal

Removal of a detected virus from your server or account file system.

Standard SLA: 350dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

Operating System Install

Install of your base operating system, with Windows, Linux or Debian OS. Once complete you will have access to the server via your chosen control panel and SSH shell.

Standard SLA: 350dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

Server Disk Management & Clean-up

If your server or account is running low on space we will identify large files, and perform a one-time cleanup of temporary, log and any other unneeded files.

Standard SLA: 150dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

Increase Performance
Website Performance Review

Site running slow? Let us check your website for performance issues with broken links, large files and issues with scripts. Includes detailed suggestions on fixes in a comprehensive set of recommendations.

Standard SLA: 350dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

Setup My Website
Site Migration

We will take care of the migration of your website to our servers.

Standard SLA: 150dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

DNS Setup

Let our engineers setup DNS records for sub-domains, aliases, autodiscover records and any other DNS management or troubleshooting issue.

Standard SLA: 150dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

SSL Setup

SSL certificates are important for letting your customers know your site is secure. Let us take the headache out of setup by having our team install your certificate for you.

Standard SLA: 150dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

Application & Script Setup

We can setup any major application or script, send us the details and we will review the process and install the base application on your behalf including any directory and user permissions.

Standard SLA: 150dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

Holding Page Creation & Upload

Provide us with your company logo and your contact details and we will create and upload a custom holding page for you.

Standard SLA: 250dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

Manage My Application
Managed Active Directory

Addition of accounts and the reset of passwords.

Standard SLA: 150dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

Setup & Use E-Mail
E-mail Queue Management

Bulk email, unwanted or otherwise, can cause major problems with the mail software running on your server. Our team will investigate and troubleshoot any mail issues at your request.

Standard SLA: 150dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

E-mail Reputation & Blacklist Removal

If your mail becomes blacklisted by others servers customers will not receive emails from you. With this service we will investigate the reason for low sender score and manage the blacklist removal process on your behalf allowing email to flow freely again.

Standard SLA: 150dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

E-Mail Client Setup

We will create your new mailbox and perform the associated setup of your mail client software (Outlook, Macmail, Thunderbird, etc).

Standard SLA: 350dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

Manage & Transfer Data
Database Import/Export, Repair & Optimization

Do you have data that needs importing or exporting? Let our database experts take care of this for you. Do you have a corrupt or crashed table that is preventing MySQL or MSSQL from working properly? At your request we will investigate and resolve the issue for you.

Standard SLA: 350dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

FTP User Management & Client Setup

Creation of an FTP account and setup of FTP client software on your workstation by remote connection.

Standard SLA: 150dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

Emergency Backup & Restore
Site Restore & Blacklist Removal

In the event of an emergency we will restore your site from a previous backup. If your website has been blocked by search engines we will manage the black list removal for you.

Standard SLA: 500dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

Manage My WordPress Website
WordPress Security Patching

It is imperative to keep your WordPress installation updated to reduce chances of your site being hacked. Let our team of WordPress experts handle platform and plugin updates for you and let you know of any advisories once the update has completed.

Standard SLA: 150dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

WordPress Plugin Install

WordPress is a powerful platform featuring tens of thousands of plugins. These can sometimes be hard to setup or get working with your version of WordPress, if you find you are facing problems with a plugin, let your team help out and resolve the issue for you.

Standard SLA: 150dhs per request
Managed Plus: Free (1 of 5 free service allowances per month)

WordPress Content Edits & Additions

Have a WordPress site but don't have the time to perform the updates? Simply send us the changes you want over in text file along with any pictures and we will do the rest.

Standard SLA: 400dhs per hour
Managed Plus: 325dhs per hour

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Avail any 5 services per month for Free

Managed Plus Customers Could Save up to 1,750dhs per Month

Web Hosting Service Level

Included Managed Plus
Server & Network Hardware for 99.95% Uptime
24/7/365 Priority Support & Knowledge Base Access
Server Platform Security Patching
Management of Backup Agents
Firewall Security
Daily Malware Site Scanning
Backup Frequency Weekly Daily
FTP User Management & Client Setup Charged Entitled
DNS Setup Charged Entitled
SSL Setup Charged Entitled
Application & Script Setup Charged Entitled
Website Performance Review Charged Entitled
Holding Page Creation & Upload Charged Entitled
E-mail Reputation & Blacklist Removal Charged Entitled
E-mail Client Setup Charged Entitled
Database Import/Export, Repair & Optimization Charged Entitled
Site Restore & Blacklist Removal Charged Entitled
WordPress Security Patching Charged Entitled
WordPress Plugin Install Charged Entitled
WordPress Content Edits & Additions Charged Charged
Below Items are Customer's Responsibility
Cross Browser Compatibility
Hacks Due to Customer Controlled Vectors
Training & Demonstrations
SEO
Support for Customer's Network & Workstations
Included 395dhs per month

VPS & Dedicated Service Levels

Managed Managed Plus
Server & Network Hardware for 99.95% Uptime
24/7/365 Priority Support & Knowledge Base Access
Operating System Security Patching
Control Panel Security Patching
Web Server, Database & Email Security Patching
Hardware, Network, Disk, CPU Monitoring
Management of Backup Agents & Remote FTP Space
Server Antivirus Monitoring
Daily Malware Site Scanning
Server Filesystem Virus Removal Charged
Server Disk Management & Clean-up Charged
E-mail Queue Management Charged
Daily Backup Charged Charged
Operating System Install Charged Entitled
Managed Active Directory Charged Entitled
FTP User Management & Client Setup Charged Entitled
DNS Setup Charged Entitled
SSL Setup Charged Entitled
Application & Script Setup Charged Entitled
Website Performance Review Charged Entitled
Holding Page Creation & Upload Charged Entitled
E-mail Reputation & Blacklist Removal Charged Entitled
E-mail Client Setup Charged Entitled
Database Import/Export, Repair & Optimization Charged Entitled
Site Restore & Blacklist Removal Charged Entitled
WordPress Security Patching Charged Entitled
WordPress Plugin Install Charged Entitled
WordPress Content Edits & Additions Charged Charged
Below Items are Customer's Responsibility
Cross Browser Compatibility
Hacks Due to Customer Controlled Vectors
Training & Demonstrations
SEO
Support for Customer's Network & Workstations
400dhs per month 995dhs per month

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